Earn UCF’s 15-credit Graduate Certificate in Conflict Resolution and Analysis in as little as one year with courses offered in fall, spring and summer. Available downtown, fully online or in a hybrid format, the program is designed for working professionals seeking flexible options. Learn to manage interpersonal, workplace and community conflicts through proven strategies — essential skills for careers in law, human resources, social work, education and business.

Perfect for aspiring mediators, legal professionals, and nonprofit leaders, the program includes mock negotiations and TED Talk-style video presentations reviewed by Florida mediators. Florida state employees receive a 6-credit tuition waiver, and students can earn points toward Florida mediator certification (training begins Spring 2026). Connect with industry experts and build the skills to turn conflict into opportunity across any profession.

Practical Skills: Learn conflict theory through mock negotiations and create TED Talk-style videos reviewed by Florida mediators.

Career Boost: Florida state employees receive a 6-credit waiver; earn points toward Florida mediator certification (county court mediation training starts Spring 2026).

Possible Careers

  • Mediator
  • HR Specialist
  • Conflict Resolution Consultant
  • Policy Analyst
  • Nonprofit Manager

Explore Courses & Requirements

15 Credit Hours
for Completion

Online, Hybrid or Downtown
Program Type

1-Year
Completion Time

Aligned with Florida Mediator Certification
Standards

Location

Choose fully online, hybrid or downtown formats for maximum flexibility. The fully online format offers flexibility for working professionals, so you can advance your career on your schedule.