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Overview

Person-centered care has primarily been defined at the conceptual level, with little guidance for substance use disorder and mental health disorder treatment service providers. In this mixed-method research project, we will create an actionable list of practices for treatment centers and healthcare providers to implement person-centered care. Specifically, we will create a list of practices for operationalizing each of the following eight dimensions of person-centered care:

  1. Respect for client preferences, values, and expressed needs
  2. Provision of information, education, and communication
  3. Coordination and integration of services
  4. Provision of emotional support
  5. Provision of physical comfort
  6. Involvement of family and close others
  7. Continuity and transition from care to the community
  8. Access to evidence-based care and services

Project Goals

We will identify practices for operationalizing PCC in SUD and MHD treatment and create an actionable list of practices. An advisory board consisting of health care providers, persons in recovery, treatment program administrators, and SFBHN representatives will provide feedback throughout the process.

Project Stages

We will create an actionable list of practices for operationalizing person-centered care in substance use disorder (SUD) and mental health disorder (MHD) treatment. This process will consist of three steps: qualitative interviews, quantitative surveys, and a final report of actionable practices for operationalizing person-centered care. We will obtain IRB approval from the University of Central Florida for all stages of the project. In an effort to respect confidentiality, the names of individuals or treatment programs associated with the study will NOT be reported in any resulting publications or reports.

Stage 1

Qualitative Interviews

First, we will conduct semi-structured, in-depth interviews with stakeholders to identify how SUD and MHD treatment centers associated with the South Florida Behavioral Health Network (SFBHN) currently operationalize person-centered care (PCC).

Recruitment: We expect total recruitment will consist of 20 providers, 20 administrators, 20 peer support specialists, and 20 clients. Peer support specialists and clients will receive an incentive for their time.

Data collection: Interview topics will explore how program centers currently operationalize person-centered care (PCC), the extent to which PCC is considered during program level decisions and treatment decisions, and barriers and facilitators to PCC operationalization. In interviews with clients, we will also explore the personal impact of PCC (or the lack thereof) in treatment settings.

Analysis: Following interviews, audio recordings will be transcribed and analyzed using a combined inductive and deductive approach guided by the project goals. We will cntinue interview recruitment until we have reached thematic saturation, meaning no new themes are emerging from the data. After interview data analysis, the project team will create a preliminary list of actionable practices for operationalizing PCC within each of the eight PCC domains.

The results are in!

View Summary Report

Stage 2

Quantitative Interviews

Next, using the preliminary list of PCC practices obtained in step 1, we will design a survey instrument to be distributed to all program administrators and providers at MHD and SUD treatment centers associated with SFBHN. We will also design a survey instrument for clients.

Recruitment: SFBHN will encourage treatment program administrators, peer support specialists, and providers to take the survey. We will also design a survey instrument to be completed by clients, which will be distributed by treatment center administrators and providers. Peer support specialists and clients will receive an incentive for their time.

Data collection: Survey topics for administrators, providers, and peer support specialists will include the following: PCC operationalization methods currently used, self-reported program-level outcomes, and program characteristics. Survey topics for clients will include types of PCC operationalization methods experienced and preferences. We will also obtain program-level outcomes for each treatment program/provider from SFBHN. Such data will not be personally-identifiable and will include aggregate clients’ treatment timespan, reasons for clients’ discharge, clients’ treatment participation one month prior to discharge, clients’ participation in other recovery activities one month prior to discharge, clients’ drug screen results one month prior to discharge, changes in clients’ functional and mental health assessments between beginning treatment and discharge.

Analysis: We will use descriptive statistics to identify the most common methods for operationalizing PCC in SFBHN treatment Centers, as well methods most preferred by clients. We will use inferential statistics to identify any associations between methods for PCC operationalization, program level outcomes, and program characteristics. We will control for potential confounding variables when using inferential statistics.

Stage 3

Final Report and Roundtable Discussion

Based on results from steps 1 and 2, we will create a final report of practices for operationalizing PCC (including best practices, if statistically identifiable) within each of the eight PCC domains. The report will also include potential barriers and facilitators to PCC operationalization and impact on client experiences, as identified in qualitative interviews. Finally, we will organize a roundtable discussion with stakeholders to share the report and obtain feedback. In an effort to respect confidentiality, the names of individuals or treatment programs associated with the study will NOT be reported in any resulting publications or reports.

Future plans:

We plan to use the results of this program to apply for funding to design an educational intervention for treatment providers and health centers in the state of Florida.

Participate in Research

ENGLISH

I am a:

Health Care Provider or Administrator

RECRUITING TREATMENT ADMINISTRATORS & PROVIDERS

The research study: We are exploring ways to implement person-centered care in substance use treatment and mental health treatment. We are looking for treatment administrators and health care providers associated with the South Florida Behavioral Health Network. Information from this study will be used to help researchers, health care providers, and policy makers improve person-centered care. We can’t do this without your help!

Who can participate?

  • Anyone who speaks English, Spanish, or Creole
  • Anyone who is over the age of 18
  • Anyone who is a treatment administrator or health care provider (including peer support specialist) associated with the South Florida Behavioral Health Network

What will you do? You will participate in a 45 minute to 1-hour long phone call where you will discuss your preferences regarding person-centered care and your experiences with person-centered care. Interviews will be audio recorded but your personal data will remain confidential.

Interested?

Contact Barbara Andraka-Christou, Assistant Professor at the University of Central Florida, at pcc@ucf.edu or at (407) 823-5174.

Peer Support Specialist

RECRUITING PEER SUPPORT SPECIALISTS

The research study: We are exploring ways to implement person-centered care in substance use treatment and mental health treatment. We are looking for peer support specialists and clients/consumers associated with the South Florida Behavioral Health Network. Information from this study will be used to help researchers, health care providers, and policy makers improve person-centered care. We can’t do this without your help!

Who can participate?

  • Anyone who speaks English, Spanish, or Creole
  • Anyone who is over the age of 18
  • Anyone who is a peer support specialist or client/consumer associated with the South Florida Behavioral Health Network

What will you do? You will participate in a 45 minute to 1-hour long phone call where you will discuss your preferences regarding person-centered care and your experiences with person-centered care. Interviews will be audio recorded but your personal data will remain confidential.

Compensation: You will receive a $50 gift card for completing the interview.

Interested?

Contact Barbara Andraka-Christou, Assistant Professor at the University of Central Florida, at pcc@ucf.edu or at (407) 823-5174.

Client

RECRUITING CLIENTS

The research study: We are exploring ways to implement person-centered care in substance use treatment and mental health treatment. We are looking for peer support specialists and clients/consumers associated with the South Florida Behavioral Health Network. Information from this study will be used to help researchers, health care providers, and policy makers improve person-centered care. We can’t do this without your help!

Who can participate?

  • Anyone who speaks English, Spanish, or Creole
  • Anyone who is over the age of 18
  • Anyone who is a peer support specialist or client/consumer associated with the South Florida Behavioral Health Network

What will you do? You will participate in a 45 minute to 1-hour long phone call where you will discuss your preferences regarding person-centered care and your experiences with person-centered care. Interviews will be audio recorded but your personal data will remain confidential.

Compensation: You will receive a $50 gift card for completing the interview.

Interested?

Contact Barbara Andraka-Christou, Assistant Professor at the University of Central Florida, at pcc@ucf.edu or at (407) 823-5174.

ESPAÑOL

Soy un:

Administradores

ADMINISTRADORES Y PROVEEDORES DE TRATAMIENTO

Estudio de investigación: En este momento estamos realizando una investigación para conocer los tipos de tratamiento orientados a pacientes que usan sustancias psicoactivas y pacientes que reciben tratamiento de salud mental, teniendo en cuenta el enfoque de atención centrada en el paciente. En esta oportunidad estamos convocando a proveedores y administradores asociados a la South Florida Behavioral Health Network. Los resultados obtenidos en este estudio serán utilizados como evidencia que ayude a la mejora de la atención centrada en el paciente por parte de investigadores, proveedores de atención médica y tomadores de decisión a nivel gubernamental responsables de las pólizas de aseguramiento. Por ello consideramos muy importante contar con su colaboración.¿Quienes pueden participar?

¿Quienes pueden participar?

  • Cualquier persona que hable inglés, español o criollo haitiano.
  • Cualquier persona mayor de 18 años.
  • Su participación será vía telefónica la cual tendrá una duración aproximada de 45 minutos a 1 hora, en la cual se le preguntará acerca de sus preferencias y experiencias con respecto a la atención centrada en el paciente . Las entrevistas se grabarán en audio, pero sus datos personales serán confidenciales.

What will you do? You will participate in a 45 minute to 1-hour long phone call where you will discuss your preferences regarding person-centered care and your experiences with person-centered care. Interviews will be audio recorded but your personal data will remain confidential.

¿Está Interesado?

Comuníquese con el Dr. Andres Felipe Cubillos Novella, Ph.D., profesor asistente visitante de la Universidad del Central de la Florida, al correo electrónico cubillos.a@javeriana.edu.co o al teléfono al (407) 865-0398.

Contact Barbara Andraka-Christou, Assistant Professor at the University of Central Florida, at pcc@ucf.edu or at (407) 823-5174.

Especialista de Apoyo

PACIENTE/CLIENTE O ESPECIALISTA DE APOYO

Estudio de investigación: actualmente estamos realizando una investigación para conocer los tipos de tratamiento orientados a pacientes que usan sustancias psicoactivas y pacientes que reciben tratamiento de salud mental, teniendo en cuenta el enfoque de atención centrada en el paciente. En esta oportunidad estamos convocando a pacientes/clientes y especialistas de apoyo entre pares asociados a South Florida Behavioral Health Network. Los resultados obtenidos en este estudio serán utilizados como evidencia que ayude a la mejora de la atención centrada en el paciente por parte de investigadores, proveedores de atención médica y tomadores de decisión a nivel gubernamental responsables de las pólizas de aseguramiento. Por ello consideramos muy importante contar con su colaboración.

¿Quienes pueden participar?

  • Cualquier persona que hable inglés, español o criollo haitiano.
  • Cualquier persona mayor de 18 años.
  • Cualquier persona que sea un paciente/cliente o especialista de apoyo entre pares asociado a South Florida Behavioral Health Network

¿Cómo puede Participar? Su participación será vía telefónica la cual tendrá una duración aproximada de 45 minutos a 1 hora, en la cual se le preguntará acerca de sus preferencias y experiencias con respecto a la atención centrada en el paciente . Las entrevistas se grabarán en audio, pero sus datos personales serán confidenciales.

Compensación: recibirá una tarjeta de regalo de $50 dólares por completar la entrevista. Esta compensación será enviada por correo postal o electrónico.

¿Está interesado?

Comuníquese con el Dr. Andres Felipe Cubillos Novella, Ph.D, profesor asistente visitante de la Universidad del Central de la Florida, al correo electrónico cubillos.a@javeriana.edu.co o al teléfono al (407) 865-0398.

Cliente

PACIENTE/CLIENTE O ESPECIALISTA DE APOYO

Estudio de investigación: actualmente estamos realizando una investigación para conocer los tipos de tratamiento orientados a pacientes que usan sustancias psicoactivas y pacientes que reciben tratamiento de salud mental, teniendo en cuenta el enfoque de atención centrada en el paciente. En esta oportunidad estamos convocando a pacientes/clientes y especialistas de apoyo entre pares asociados a South Florida Behavioral Health Network. Los resultados obtenidos en este estudio serán utilizados como evidencia que ayude a la mejora de la atención centrada en el paciente por parte de investigadores, proveedores de atención médica y tomadores de decisión a nivel gubernamental responsables de las pólizas de aseguramiento. Por ello consideramos muy importante contar con su colaboración.

¿Quienes pueden participar?

  • Cualquier persona que hable inglés, español o criollo haitiano.
  • Cualquier persona mayor de 18 años.
  • Cualquier persona que sea un paciente/cliente o especialista de apoyo entre pares asociado a South Florida Behavioral Health Network

¿Cómo puede Participar? Su participación será vía telefónica la cual tendrá una duración aproximada de 45 minutos a 1 hora, en la cual se le preguntará acerca de sus preferencias y experiencias con respecto a la atención centrada en el paciente . Las entrevistas se grabarán en audio, pero sus datos personales serán confidenciales.

Compensación: recibirá una tarjeta de regalo de $50 dólares por completar la entrevista. Esta compensación será enviada por correo postal o electrónico.

¿Está interesado?

Comuníquese con el Dr. Andres Felipe Cubillos Novella, Ph.D, profesor asistente visitante de la Universidad del Central de la Florida, al correo electrónico cubillos.a@javeriana.edu.co o al teléfono al (407) 865-0398.

Partners

Thriving Mind South Florida

The UCF-based research team will be partnering with Thriving Mind South Florida (contracting as South Florida Behavioral Health Network, Inc.) on this project. Thriving Mind promotes access to effective, accountable and compassionate care for individuals and families in our community with mental illnesses and substance use disorders. We fund and oversee a safety net of services for uninsured individuals in Miami-Dade and Monroe counties, with a total population of almost 3 million people, supported by Florida’s Department of Children and Families and other public and private sources. The project will be informed by views from health service providers, administrators, and consumers/clients associated with Thriving Mind. To learn more about Thriving Mind, please visit www.thrivingmind.org.

Health Foundation of South Florida

The Health Foundation of South Florida has awarded the University of Central Florida (UCF) $57,884 for its Strategies for Person-Centered Care in Behavioral Health Treatment Programs project. Health Foundation of South Florida, a nonprofit grant making organization, is dedicated to improving health in Broward, Miami-Dade and Monroe Counties. By funding providers and supporting programs to promote health and prevent disease, the Foundation makes a measurable and sustainable impact in the health of individuals and families. Since 1993, the Foundation has awarded more than $125 million in grants and program support. For more information, please call 305.374.7200 or visit the website, www.hfsf.org.

To become a partner of this project, contact Dr. Andraka-Christou.

Our Team

Principal Investigator
Barbara (Basia) Andraka-Christou, J.D., Ph.D.

Barbara (Basia) Andraka-Christou, J.D., Ph.D.

Dr. Barbara (“Basia”) Andraka-Christou is an Assistant Professor at the University of Central Florida in the Department of Health Management & Informatics. She researches health services, health policy, and consumer health informatics for substance use disorder treatment. She has written extensively about the underutilization of evidence-based treatments for opioid use disorder. Dr. Andraka-Christou has a J.D. and Ph.D. from Indiana University-Bloomington.

Co-Principal Investigators
Danielle Atkins, Ph.D.

Danielle Atkins, Ph.D.

Dr. Danielle Atkins is an assistant professor in the Department of Health Management and Informatics at the University of Central Florida. She studies the effect of health policies on a variety of outcomes related to substance use, maternal and child health, and risky behaviors.

Olena Mazurenko, M.D, Ph.D.

Olena Mazurenko, M.D, Ph.D.

Dr. Olena Mazurenko is an Assistant Professor in the Department of Health Policy and Management. She holds a PhD in Health Care Administration from the University of Alabama at Birmingham and a medical degree in the specialty of Internal Medicine from Ukraine.

Dr. Mazurenko’s research focuses on patient-centered care, patient safety, and patient experiences with care in various healthcare settings.

Kendall Cortelyou-Ward, Ph.D.

Kendall Cortelyou-Ward, Ph.D.

Dr. Kendall Cortelyou-Ward is an associate professor in the Department of Health Management and Informatics at the University of Central Florida, where she also serves as the Program Director for the Masters of Science in Health Care Informatics program. Her research evaluates the interaction of healthcare system stakeholders and health information technology (HIT). Specifically, a significant portion of her research stream is dedicated to how HIT impacts patients, and how patients can become engaged in their care by using a HIT.

Andrés Cubillos-Novella, Ph.D.

Andrés Cubillos-Novella, Ph.D.

Dr. Cubillos-Novella is an Assistant Professor at the Institute of Public Health at Javeriana University (Bogotá-Colombia). He researches social policy, public health, mental health and migration. He has written about mental health, maternal health and health in migrant populations. Dr. Cubillos-Novella has a PhD in International and Intercultural Studies from Deusto University.

Sub- Investigators
Olivia Randall-Kosich, B.S., M.H.A. student

Olivia Randall-Kosich, B.S., M.H.A. student

Olivia Randall-Kosich is a student in the Masters in Health Administration program in the Health Management & Informatics Department at UCF. She received a Bachelor’s degree in Psychology from UCF in 2017. Her research interests center on substance use disorders, specifically relating to stigma, harm reduction, treatment accessibility and preferences, and social determinants of substance use.

Rachel Totaram, M.H.A., Ph.D. student

Rachel Totaram, M.H.A., Ph.D. student

Rachel Totaram is a doctoral student in the Department of Public Affairs with a concentration in Health Services Administration at the University of Central Florida. Her research experience is with Medications for Opioid Use Disorders and populations experiencing health disparities. She received her Masters in Health Administration in May 2018, receiving the distinction of Outstanding Student.

Mirtha Bailey, M.S.

Mirtha Bailey, M.S.

Mirtha Novalien Bailey is the Experiential Learning Coordinator for the School of Public Administration at the University of Central Florida. Mirtha utilizes her knowledge of student success strategies to cultivate experiential learning opportunities, to ensure students develop the necessary skill set to become leaders in public service. Mirtha earned her Master of Science in Leadership and Human Services from Nova Southeastern University.​

Contact Us

ENGLISH

If you have any questions or concerns about the research, please contact Dr. Andraka-Christou.

University of Central Florida
12805 Pegasus Drive
Orlando, FL 32816

ESPAÑOL

¿Preguntas o inquietudes? Comuníquese con el Dr. Andres Felipe Cubillos Novella.
cubillos.a@javeriana.edu.co
(407)865-0398

University of Central Florida
12805 Pegasus Drive
Orlando, FL 32816

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